Our Response to Coronavirus (Covid-19)
Updated: Apr 7, 2020
At High Rocky Homes, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our initiatives and policies are more important than ever.
Our elevated cleaning procedures
Updated cleaning standards Our professional, local cleaning and maintenance teams have deployed enhanced cleaning procedures, in line with World Health Organization (WHO) and Health and Safety Executive (HSE) recommendations, across all of our homes. Ozone Machine We are leveraging expanded cleaning measures, including fumigation of our homes with the use of an ozone machine that is designed to eliminate odors, bacteria, and viruses.
We continue the use of environmentally friendly sanitization products that our housekeepers are using on all high-touch surfaces. We are doing our best to keep everything in stock, as supplies are fluctuating globally.
If you’re planning a future trip, we’re currently accepting bookings with check-in dates of May 1 or later. To minimize person-to-person contact, many of our homes are equipped with smart locks or lockboxes, letting you check in and check out without interfacing with staff.
Changing or cancelling an upcoming trip
While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.
We are currently offering credit for future reservations. Please contact the team directly at 720-759-2013 to get your reservation cancelled for full credit or email us at firstname.lastname@example.org
Here for you
Our thoughts are with you during this time, and we want to do our best to support you.
We are continuing to closely monitor this situation as it develops. We'll update this page as new information becomes available.