The Position: Front Desk Agent

Job Description

The Delaware Hotel is looking for a front desk agent. This person must offer exceptional customer service, computer skills, communication/organization skills, be a team player and have a positive attitude! 

What You’ll Do

  • Perform all check-in and check-out tasks 

  • Manage online and phone reservations 

  • Inform customers about payment methods and verify their credit card data 

  • Register guests collecting necessary information (like contact details and exact dates of their stay) 

  • Welcome guests upon their arrival and assign rooms 

  • Provide information about our hotel, available rooms, rates, and amenities 

  • Respond to clients’ complaints in a timely and professional manner 

  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs. 

  • Willing to go above and beyond for guests (ex: helping them take luggage to their room) 

Work environment and physical demands

  • The shift would be 12 pm - 8 pm or 2 pm - 10 pm depending on the day. This shift does include weekends.  Days off would potentially be Wednesday and Thursday.

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Who We Are

High Rocky Homes is enlightened hospitality: environmentally friendly, tech-enabled seamless check-in, and personalized virtual service; all at a great value relative to accommodation alternatives. We want our guests to not just stay with us but truly settle into our homes while traveling.

Instead of a front desk, we have a 24/7 virtual guest experience team that provides guests with knowledgeable, attentive and personalized service.

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